Vtuber Expo Ltd.
Questions about the event, your account, or personal data.
support@vexpo.ukApp support
Answers to common questions and the right contact when you need more help.
Who should I email?
Technical support
Crashes, installation problems, broken screens, or features that do not work.
cs@gigadrive.deFor technical reports, include your phone model, operating system version, app version, and what you were doing when the problem occurred. Do not send your privacy code.
Common questions
Where can I download or update the app?
Use the store buttons on the download page. Your phone’s app store also handles updates.
Do I need to create an account?
No sign-up is required. The app creates an anonymous profile on your device and gives it a random username. You can change the username in Settings.
Why is the QR scanner not working?
Check that camera access is enabled for the app in your phone’s settings. Hold the full QR code inside the frame and give the camera a moment to focus. If a code still fails, tell the event team where you found it.
Can I recover my profile after reinstalling the app?
Profiles are tied to the device installation and do not use an email address or password. If you remove the app or lose the device, the old profile cannot be restored.
How do I delete my account or request my data?
In the app, open Settings and choose Delete account. You can also use the online data request form, even if the app is no longer installed.